Senior Operations/Project Manager

Positions available in Scotland and London

About Us


Founded in 1997 as a public sector contractor, Crown Flooring has emerged as one of the largest and most reputable flooring and facilities businesses in the UK. With a rich history and an impressive client portfolio, we have established ourselves as a trusted partner in delivering exceptional flooring and facilities maintenance solutions.

At Crown Flooring, we take pride in our ability to transform spaces with excellence. From central and local public sector bodies to blue chip companies, and a selective list of main contractors, we successfully serve a diverse range of clients across various industries.

Our extensive experience and expertise enable us to provide tailored flooring solutions that meet the unique needs and preferences of our clients. Whether it's a small-scale project or a large-scale installation, we approach every task with the same level of commitment and attention to detail.

What sets us apart is our unwavering dedication to quality and customer satisfaction. We believe that the foundation of a successful project lies in establishing strong relationships with our clients. We work closely with them, understanding their requirements, and delivering solutions that not only meet but exceed their expectations.

As a company, we are committed to sustainability and environmental responsibility. We strive to incorporate eco-friendly practices into our operations and offer a wide range of sustainable flooring and refurbishment options to our clients.  

The role

Project and Facilities Management

 Providing advice and guidance to various clients that wish to undertake property refurbishment, or maintenance projects.

Develop and implement strategic plans and policies for facility management, ensuring alignment with company goals and objectives.

Undertake surveys in relation to building defects, customer requests or other issues and produce survey reports and advice, budget estimates, drawings and specifications for approval and award.

Carry out detailed condition and non-compliance surveys and produce appraisal reports.

Forecast maintenance and refurbishment works and assist with the development and implementation of cyclical maintenance programmes, for key elements of the building fabric, based on the condition, statutory compliance, and functional suitability.

Plan and programmes work to meet agreed customer requirements and to minimise disruption and inconvenience, keeping customers fully informed of costs and progress.

Liaising with such clients and sub-contractors to ensure competitive quotations can be provided under Crown’s umbrella as main contractor and achieve the appropriate profit margin.

Manage Subcontractors:

Organise in a time effective manner the work of the inhouse company trades and supervise, including advising and organising work of our sub-contractors.

·Ensure that all sub-contractors implement safe systems of working, including developing and reviewing method statements and risk assessments.

Manage works projects from inception to the authorisation of payment of the final account in accordance with Crown’s policies and procedures, ensuring that projects are delivered on time, within budget and of agreed quality.

· Manages expenditure within delegated budgets, ensuring full compliance with Crown’s financial and procurement policies and procedures.

· Ensure that works are carried out in accordance with the relevant statutory requirements, including Health and Safety Regulations, Codes of Practice, Contracts, established professional standards and Service Level Agreements.

·  To arrange emergency, call out if necessary to ensure incidents of an urgent nature (e.g. failure of heating, lighting, leaks, blocked drains, broken windows) can be dealt with expediently regardless of day or night.

·  Use our ERP system (Acumatica) to monitor expenditure against budget heads and make regular reports.

Keep up to date with Crown’s policies and procedures, current building regulations and technological advances, sharing knowledge amongst the team.

Provide advice and assistance, if required, to the other teams across the group.

To undertake such other duties as may be reasonably required of you commensurate with your level of responsibility and experience.

 

Team Leadership

 Provide guidance, mentorship, and support to a team of facilities staff members, ensuring high performance and professional development.

Foster a culture of collaboration, accountability, and continuous improvement within the facilities team.

· Set clear performance expectations and provide regular feedback to team members.

  Identify training and development needs, and coordinate learning opportunities to enhance skills and knowledge within the team.

 

Candidate:

Proven experience as a Senior Operations/Project Manager in facilities management, with a strong track record of successfully delivering projects and managing facility operations.

·Commercial acumen to be able to effectively negotiate and prioritise opportunities.

Have excellent presentation, written and communication skills with capability to complete tender documents to secure new business opportunities.

Strong Excel, Word and PowerPoint skills and good ERP systems capability.

Professional approach, consistent with the high levels of compliance expected working with predominantly public sector customers.

Clean enhanced DBS and be will to be required to undertake the MOJ Level 1 Security clearance

 

In return we offer:

  • Competitive salary package.

  • 28 days annual leave including bank holidays.

  • Company car or car allowance.

  • High growth company with excellent opportunities for progression.